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MobileIron

Mobileiron

The TeamViewer integration with MobileIron’s new feature Help@Work enables screen sharing and remote control support for many Android devices from within the MobileIron Core platform.

Now you can get full access to any of the supported Android devices and remotely control them to streamline troubleshooting.

The Help@Work feature within MobileIron Core enables screen sharing and remote support for any supported Android device from within the MobileIron MDM service platform.

TeamViewer integrated into MobileIron Core

Remotely control your managed Android devices via TeamViewer from within the MobileIron Core dashboard.
Benefits of this TeamViewer integration | Icon Benefits
The remote troubleshooting experience is improved by optimizing communication between users and help desk staff, who are then better able to provide efficient assistance in a timely manner. Users do not have to verbalize issues, and help desk staff do not have to blindly identify problems.
 
Features of this TeamViewer integration | Icon Features
Create and join a support session directly from the MobileIron Core dashboard
Remotely control a managed Android device
Send chat messages to and from the device
Transfer files to the device or receive files from the device
Push settings like Microsoft Exchange accounts to the device, or maintain WiFi settings
View installed apps and running processes
Get information about CPU and RAM usage, battery health, storage, and more
 
Get started with this TeamViewer integration | Icon Get Started
The integration is available via the Help@Work feature within the MobileIron Core dashboard.