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Salesforce

Salesforce

The TeamViewer integration for Salesforce embeds TeamViewer functionality into your Salesforce environment.

With TeamViewer, you can easily create service cases and provide remote support right from your Salesforce cases.

The TeamViewer integration for Salesforce enables streamlined remote support from your current Salesforce environment.

TeamViewer integrated into Salesforce

Remotely control a customer’s device via TeamViewer from within the Salesforce dashboard.
Benefits of this TeamViewer integration | Icon Benefits
The remote troubleshooting experience is improved by optimizing communication between users and call center staff. Remote control has been proven to increase efficiency of service desks and improve customer satisfaction significantly.
 
Features of this TeamViewer integration | Icon Features
Create and join a support session directly from a Salesforce case
Remotely control the customer’s device
Share session information via Chatter or email
Customer joins the session with a simple click
Sessions automatically added to the session report in the TeamViewer Management Console
All connections are fully encrypted
Lightning Ready
 
Get started with this TeamViewer integration | Icon Get Started
The integration is available within the Salesforce AppExchange.
 
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